Terms of Service

Account terms

1. You are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
2. You may only transcribe audio or video that you have the right to transcribe, and you must use the Services lawfully.
3. You are responsible for all content uploaded to and all activity that occurs under your account.
4. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Payment, refunds, and plan changes

1. The free version of SlayScribe is really free: we do not ask you for your credit card, and we do not sell your data.
2. Paid plans are billed in advance through our payment processor, Paddle. If you upgrade from a free plan to a paid plan, we charge your card immediately and your billing cycle starts on the day of the upgrade.
3. All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. Where required, Paddle collects and remits those taxes on our behalf.
4. You can also pay for a single file instead of a subscription. A one-time file purchase unlocks one transcript in full, beyond the free plan's 30-minute display limit, for as long as that transcript stays in your account. It is charged once, never renews, and does not include Pro features such as AI summaries, translation, or editing. If you pay before uploading and the transcription fails, you can retry or use the purchase on another file.

Refund policy

1. You may cancel a purchase and request a full refund within 14 days of the purchase date, without giving any reason. This applies to the first payment of a subscription and to every renewal payment, counted from the date of that payment.
2. To request a refund, email us at support@slayscribe.com from the address on your account, or contact Paddle directly — as our merchant of record, Paddle handles refunds on our behalf and returns the money to the original payment method, usually within 5–10 business days.
3. After the 14-day window, payments are non-refundable and canceling stops future charges only. Nothing in this policy limits any statutory rights you have as a consumer, and where Paddle's Buyer Terms give you more protection than this policy, the Buyer Terms apply.
4. One-time file purchases follow the same 14-day rule: you can request a full refund within 14 days of the purchase date. When a file purchase is refunded, that transcript goes back to the free plan's 30-minute display limit, and a purchase that has not been used yet is simply canceled.

Cancellation and termination

1. You are solely responsible for properly canceling your account. Cancellation is fully self-serve — no questions asked, and no retention specialists trying to talk you out of it.
2. If you cancel a paid subscription before the end of your current paid month, the cancellation takes effect immediately and you will not be charged again. Outside the 14-day refund window above, we do not automatically prorate unused time in the last billing cycle. Canceling a subscription stops billing but does not delete your content — your transcripts remain available on the free plan.
3. To remove your data, delete your account. If you have an active paid subscription, cancel it first so billing does not continue against a deleted account. When you delete your account, all of your transcripts, uploaded audio, folders, and job records are permanently erased from our active systems immediately. Export anything you want to keep first.
4. We reserve the right to suspend or terminate any account that we reasonably believe is being used unlawfully or abusively.

Modifications to the Service and prices

1. We reserve the right, at any time, to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
2. If we change pricing for existing customers, we will give at least 30 days' notice via the email address on record.

Uptime, security, and privacy

1. Your use of the Services is at your sole risk. We provide the Services on an “as is” and “as available” basis, without warranty of any kind.
2. We take measures to protect and secure your data, and we enforce encryption for data transmitted over the public Internet.
3. To produce transcripts, the audio you upload is sent to OpenAI (Whisper) solely to generate the transcript. We use this and other third-party vendors only to provide the Services to you, as described in our Privacy Policy.
4. We will only access your content for limited reasons — to help with a support request you make (with your consent), to fix a rare technical error, to keep the Services secure, or where required by applicable law.

Content ownership

1. You give us a limited license to process the content you upload in order to provide the Services to you, but we claim no ownership rights over your audio, video, or transcripts. All materials you submit remain yours.
2. The Company owns all right, title, and interest in and to the Services themselves, including all intellectual property rights. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design without express written permission.

Copyright and acceptable use

Some of our Services let you fetch media from a URL you provide (for example, a link to a video) so we can convert or transcribe it. That power comes with responsibility, and the responsibility is yours.

1. You may only submit, download, or convert content that you own, that is in the public domain, that is available under a license permitting your use (such as Creative Commons), or that the rights holder has expressly authorized you to use. It is your sole responsibility to confirm you have those rights before you submit a file or a URL.
2. Downloading, converting, or distributing copyrighted material without the explicit consent of the rights holder is strictly prohibited. You also must not use the Services in any way that violates the terms of service of the source platform a link points to.
3. You assume all legal and financial risk arising from the content you choose to process. We disclaim all liability, responsibility, and warranties (express or implied) for the legality, accuracy, or appropriateness of the content that users submit to the Services.
4. You agree to indemnify and hold the Company harmless from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from your misuse of the Services or your infringement of any third party's rights.
5. We reserve the right, at our discretion, to block specific URLs, channels, playlists, domains, or keywords, and to refuse or terminate service to users who repeatedly attempt to process content they do not have the right to use.

Copyright complaints (DMCA)

We respect the intellectual property of others and respond promptly to valid takedown notices. If you are a rights holder and believe content was processed through the Services in a way that infringes your copyright, send a notice to support@slayscribe.com including: identification of the work, the specific URL or material at issue, your contact information, a statement that you have a good-faith belief the use is unauthorized, and a statement under penalty of perjury that you are the rights holder or authorized to act on their behalf. We will respond promptly to valid notices and may remove content or terminate repeat infringers.

Liability

In other words: choosing to use our Services means you are making a bet on us. If the bet does not work out, that's on you, not us. We do our darnedest to be as safe a bet as possible.